Payments, Returns and Refunds
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. This excludes fresh flowers which cannot be returned. If there is a problem with your flowers, we require notification within 24 hours of receipt to allow us to investigate. A photograph could be required to support any claims.
To be eligible for a return (non-perishable items), your item must be unused and in the same condition that you received it. It must also be in the original packaging. If your return is plants or flowers, you must contact us immediately on receipt and forward photographs to email@example.com
Additional non-returnable items:
- Gift cards
- Any item that is returned more than 30 days after delivery
- Those items returned without proof of purchase
REFUNDS (if applicable)
A full refund for gift bouquets will only be accepted up to 14 days prior to the date of delivery. Any cancellations made after 14 days will be charged in full.
If your refund is approved, then it will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
SALE ITEMS (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
EXCHANGES (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product to: 40 Comiston Road, Edinburgh, EH10 5QQ.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Floral arrangements for events, weddings, corporate clients and funerals will incur a non-refundable down payment of 25% of the total balance, at the time of order. The outstanding balance must be settled 21 days prior to the event taking place. Orders placed within the 21 days prior to the event will be charged in full at the point of sale.
Floral subscriptions can be paused or cancelled, providing one month's notice is given to Ollie & Ivy by email to firstname.lastname@example.org If you wish to update the frequency of your monthly order, please call us or email directly and we will action these changes within 48 hours.
Owing to limited places, purchased workshop tickets are non-refundable or transferable. If you are no longer able to attend a workshop, you may gift or sell your ticket to another person. Please inform us if you are no longer attending or if another person is taking your ticket.
Under previous level 3 Covid restrictions, the Scottish Government gave consent to workshops going ahead, providing social distancing measures are in place. Should level 4 restrictions be re-introduced, refunds will be issued to those affected participants.
Please do not hesitate to contact Ollie & Ivy should you require any further information about refunds and returns.